Q&A with Forrester Principal Analyst Maxie Schmidt: How CX delivers business value

Download this PDF to understand Forrester analyst Maxie Schmidt’s perspective on:

  • the value – in real financial terms – of superior CX
  • how leading companies realize immediate business value from their CX initiatives
  • how digital VoC programs play a critical role in enabling these companies to deliver this impact
 

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After participating in a webinar with Verint, Forrester Principal Analyst Maxie Schmidt answered some questions about CX, how it delivers business value in real terms and the importance of effective VoC to achieving this goal. This content is exclusive to Verint.


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