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As a business either looking to embrace or already having embraced SaaS-based VoC solutions, you’ll be aware of the role of third-party vendors in managing sensitive enterprise data on a large scale. Find out about the security risks involved and learn about all the measures you should be taking to ensure you and your partners implement a robust data security program.
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.