Forrester Report: How to Drive Action with your Voice of the Customer Program

For a limited time only, download this exclusive Forrester Paper to find out how to:

  • Drive action on your VoC to improve CX
  • Motivate others in your organization to act on customer feedback
  • Build and maintain momentum for driving action across your company

Complete this form to download the FREE Forrester report.

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Voice of the customer (VoC) programs are still not taken seriously. This is because they struggle to drive action and prove value. To change this, VoC teams must leverage stakeholders across the entire organization in order to turn insights into action and implement customer experience (CX) improvements. This report shows CX professionals who own VoC programs best practices for tailoring their approach to engaging stakeholders — and as a result make their VoC programs more effective.

About OpinionLab
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.