White Papers

Back to Resources

Download one of our White Papers exploring the latest and most pressing Voice of Customer and customer experience industry issues, trends and topics.

The Digital Tipping Point: Balancing Digital and the Human Touch in Customer Engagement

Download this White Paper from OpinionLab and our parent company Verint, which draws on survey responses from more than 24,000 consumers and 1,000 businesses across 12 countries, to understand: What customers of all age demographics really want when it comes to …

Keep your voice of customer data secure

As a business either looking to embrace or already having embraced SaaS-based VoC solutions, you’ll be aware of the role of third-party vendors in managing sensitive enterprise data on a large scale. Find out about the security risks involved and …

Improve your customer experience with effective diagnostics

How does real-time Voice of Customer (VoC) visibility make customer feedback actionable? Executives across a range of industries are investing unprecedented sums of money into VoC programs to improve customer experience consistency. Download this white paper to understand the role …

How to gain an accurate VoC across omnichannel customer journeys

Your customers today are more empowered and connected than ever before, tapping digital channels to engage with you and share their feedback. Learn how you can harness customer feedback across all channels to drive customer loyalty and sales.  

Voice of Customer: the future

Adam Greco of Web Analystics Demystified explores the need for Voice of Customer listening platforms to evolve in line with customer behavior to ensure they continue to provide the actionable insight you desire.  

The mobile measurement framework

Download this White Paper to understand the challenges of mobile measurement and learn a new set of measures that transcends devices, platforms and channels that span the entire digital landscape.  

Let's get started

Contact For Demo