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As more customer interactions are being driven to the web, mobile web and apps, organizations must increasingly rely on customer feedback from digital channels. Unfortunately, most customer experience programs either fail to incorporate feedback from digital properties or do so ineffectively due to several common – and easily avoidable — mistakes.
Watch this webinar to understand exactly how to improve CX with digital feedback.
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.