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With firms moving more interactions into digital channels, digital interactions have become an integral part of your customers’ journeys. But many customer experience teams struggle to measure the quality of those digital experiences. This webinar – featuring Forrester analyst Maxie Schmidt – will describe how you can upgrade your VoC program for the digital age.
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.