Customer journey mapping is an increasingly popular strategy as businesses seek to better understand cross-channel customer behavior and create competitive advantage.
Join this webinar – led by industry expert Bruce Temkin – to find out how you can extract maximum value from your customer journey mapping strategies.
Who should watch
CX professionals who want to create more accurate and valuable customer journey maps, or anyone interested in learning how customer journey mapping can help them achieve their business goals.
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.