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Customer journey mapping is a popular strategy used by companies seeking to deliver a superior and consistent omnichannel CX across every touchpoint and interaction.
However, many customer journey maps fail to achieve this objective and, more importantly, do not deliver tangible value laddering up to broader business goals such as revenue and loyalty – a critical component of any CX initiative.
Watch this webinar – led by Diane Magers, who has 25 years CX leadership experience with brands like AT&T and Sysco Foods – to learn how to ensure your customer journey maps deliver tangible value.
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.