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Are you utilizing all the customer data at your disposal to drive CX and business change? Many companies have large volumes of cross-channel data, which combined can uncover hidden and meaningful insights that have a significant impact on business results – such as increasing revenue or decreasing costs. But the majority don’t use this as effectively as they could.
Join this webinar to learn how to maximize the data you already collect across your organization to provide the full view of your customer experience – including how to foster collaboration across your business to tie survey insights to operational metrics across channels.
In particular, find out how leading companies have uncovered meaningful customer insights by combining:
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.