This recorded Gartner webcast is available on the OpinionLab website for a limited period!
Customer experience has emerged as a strategic imperative as companies have begun to better understand the relationship between CX and broader business objectives, such as revenue.
But as its importance grows, other challenges have become apparent. Who should own the customer experience within an organization? How does a company operationalize CX to scale business impact? How should VoC contribute to the overall strategy? And, most importantly, how can you ensure your CX initiatives drive positive business outcomes?
Join this webcast with Jim Davies, CX Research Director at Gartner, to find out the answers to these crucial questions and more.
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.