Verint ForeSee Digital Experience Index (DXI) and NPS Rankings – Q4 2018

What delights digital consumers and which companies are delivering market-leading digital experiences? The Verint ForeSee Digital Experience Index has the answers. Based on input from 12,500 consumers, the report ranks leading consumer sites to reveal who’s winning and why. Our latest research from Q4 shows:

  • The continued impact of digital experiences in positively impacting NPS
  • How Walmart’s investments in digital are paying off
  • How PayPal is challenging traditional banks on satisfaction
  • Which brands make the top-10 list on four key satisfaction drivers
 

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The ForeSee Digital Experience Index, researched and created by our partners at ForeSee, benchmarks the digital experience of the 50 most popular websites in the U.S. based on Amazon’s Alexa.com top sites and the Fortune 1000. The study used a panel sample of 12,710 survey respondents, representative of the U.S. general population. Sites are ranked according to NPS scale.

ForeSee® is a registered trademark of ForeSee Results, Inc.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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