Customer experience as a concept and an industry is at a critical inflection point. By now, most organizations have got a start. But there is still lots of work to do to ensure CX reaches its full potential in delivering business change-defining success.
In fact, 58% of CX leaders surveyed in this Customer Think research say their program is in a “developing stage” and are able to cite some benefits. But tangible results are proving elusive for most.
Download this research to understand how to become a CX leader.
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.