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Continuous listening is drawing more and more attention from executives looking to create the winning conditions for customer experience excellence. Download this quarter’s copy of the COI and receive:

  • Over 60 updated CX metrics across 8 major industries
  • Year-over-year CX performance tracking for your industry
  • Functional Ratings for each component of the digital CX
  • PLUS, 5 practical tips for improving CX through effective listening
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