Survey: How to create cutting-edge CX in financial services

Download the results from our survey of CX experts across financial services to understand:

  • The different CX approaches financial services organizations take
  • How these firms define and measure customer experience success
  • How these firms are tackling omnichannel challenges
 

Complete this form to download the FREE research.

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Flash findings from our survey of financial services execs in customer experience include:

  • 50% of financial services execs have made CX a priority for more than three years now
  • But 39% say its difficult to gain approval for new CX projects
  • Yet 69% still report that their CX investments have increased
  • 32% are now integrating mobile into their multichannel CX strategy

About OpinionLab
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.

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