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Ten steps to more clicks, conversions and sales with VoC
As your main touchpoint with your customers in this digital world, your website is the primary face of your business. It’s also a critical and growing sales channel – according to the Department of Commerce, ecommerce generated $97.3 billion of sales in the second quarter of 2016. The same figure for the same period in 2015 was $84.0 billion and 2014 was $75.0 billion.
Companies are therefore constantly investing resources in developing their online presence to ensure they stay ahead of the game or — at the very least — don’t get left behind.
Download this Strategy Guide to find out the ten steps you can follow by harnessing your VoC to improve your CX and gain more clicks, conversions and sales online.
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.