eBook: How to harness VoC to optimize your website redesign

Find out the 11 strategic steps you need to take for website redesign success learned from 15 years of working with enterprise businesses. Learn how to use VoC to:

  • optimize each critical ‘moment of truth’ throughout your digital experience
  • size, diagnose and act on the key issues affecting your CX caused by your website redesign
  • benchmark over time to understand overall performance and the impact of the changes you make

Complete this form to download the FREE eBook.

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Download this exclusive OpinionLab eBook today

In today’s digital world, your website is of crucial importance. It’s the first place your customers go when they want to find out about your business and the most visible public representation of your brand.

With the stakes so high, it’s no surprise most websites are constantly under review. Nor is it especially shocking that a complete redesign is a tactic commonly employed by companies seeking to optimize their digital presence.

To ensure it hits the mark, your VoC should therefore be integral to your redesign strategy and should be incorporated at every stage (how else can you expect to build a site that will meet all your customers’ wants and needs).

This ebook outlines an 11-step process, explaining how your VoC can supplement each phase to enable you to create a winning digital presence that sets you up for omnichannel success. The process has been refined over the past 15 years, during which time we have helped numerous enterprise organizations improve their websites.

About OpinionLab

OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.