eBook: 8 ways disconnected customer listening leads to negative business outcomes

Download this eBook to find out:

  • the revenue impact of poor omnichannel CX and disconnected customer listening
  • how to implement a VoC program that eliminates disconnected listening, enhances omnichannel CX and has far reaching impact
  • how to overcome 8 of the most impactful results of disconnected customer listening

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This exclusive eBook is available to download now!

No matter what industry you operate in, your customers expect to be able to engage with you effectively across a variety of different channels. Why? Consumers generally want to get what they want from your business quickly, efficiently, with precision, and on their terms – be this on your website, via your mobile app or by engaging with your customer care team by phone, live chat or any other means.

How can you respond to their needs? Most companies agree about the importance of harnessing VoC to drive CX improvement. However, few do this effectively with the same consistency across each and every channel. In other words, they listen but in a disconnected way. To provide enriching omnichannel CX, you need to listen to your customers consistently across all channels and act on what they say.

Find out how with this eBook.

About OpinionLab

OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.