eBook: Seven actions for a customer-centric website

Download this exclusive ebook to understand:

  • Why continued website optimization is so important
  • The key to a rewarding, east-to-navigate and customer centric website
  • The seven steps you need to follow to deliver a website in line with your customers’ wants and needs
 

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Consistently optimize your online performance

The idea of having a website is not exactly a new concept. But it is likely to be your engagement channel that underpins all others, whether digital or otherwise.

The relentless surge in mobile usage is undeniable, with recent data highlighting how smartphone digital media time increased 78% on smartphone and 30% on tablet between 2013 and 2015. Despite a general perception that desktop usage is down, the amount of time spent online on this platform only decreased 1% in this period – highlighting the importance of creating exceptional experiences across all digital channels.

But how do you ensure consistent digital optimization for continued impact? Download our eBook to find out how you can drive lasting CX success.

 

About OpinionLab

OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.

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