OpinionLab is no ordinary customer feedback company. We’ve been known as one of the most innovative forces in the industry, with more than 15 patents on Voice of Customer (VoC) technology. Crain’s Chicago recently named us one of Chicago’s most innovative companies. Forbes listed us in the top 100 digital companies. As a 14 year old business steeped in software innovation, we’ve paved the way for customer feedback, and have long championed customer experiences anytime, anywhere. Today, we’re beyond thrilled to officially announce the next stage in our company’s growth.
OpinionLab has received $15 million in growth capital funding from SSM Partners, one of the largest funding rounds ever assembled for a digital customer feedback vendor. We will use this infusion of capital towards the next stage of our growth: focusing on our robust product suite, driving continued global expansion and supporting our rapidly-growing client base. Currently, we serve a prestigious client list, including half of the Fortune 50 and collect, interpret and leverage over 10 million location-specific comments each month in over 32 languages and from over 200 countries around the globe.
And we’re not the only ones excited by the news. Earlier this morning, TechCrunch launched an exclusive of our announcement. We’re extremely proud to be embarking on a new partnership that will enable us to drive our global expansion while continually delivering our clients the insight they need to monitor and optimize an increasingly complex customer experience.« Back to all CX LabNotes Blog