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by Ayaz Nanji

Over three-quarters of consumers (77%) do not want to be tracked in retail stores via their cellphones without explicit consent, according to a recent report from OpinionLab.

Moreover, most (88%) of those who disapprove of automatic tracking still object even if the data is used by retailers to improve the customer experience, and 44% say an opt-out (vs. opt-in) approach would make them less likely to shop with a brand.

Most shoppers (64%) say in-store mobile tracking should be opt-in, though 24% say retailers should not be doing tracking at all.

Below, additional key findings from the report, which was based on data from a survey of 1,042 consumers.

Barriers to Tracking

  • 69% of respondents say one of their biggest concerns with in-store mobile tracking is that they do not trust retailers with their data.
  • 67% say it “feels like spying” if done without their explicit consent.
  • 61% say retailers will use the data for their own benefit rather than for the benefit of shoppers.


  • Consumers are most likely to trust local stores with mobile shopper tracking data, though the number who do so is still very low (15%).
  • Consumers are also twice likely to trust upscale brands (10%) with data vs. mass-market retailers (4%).


  • 61% of respondents say price discounts would motivate them to opt in to a mobile tracking program.
  • 53% say free products would motivate them.

This article can be found here.

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