CX LabNotes Blog ( March 2019 )

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5 ways to prepare for a new era of Customer Experience

March 25, 2019

If you’re familiar with the Gartner Hype Cycle, you’re probably familiar with the “peak of inflated expectations” and the “trough of disillusionment” that are precursors to the “plateau of productivity” represented by emerging technologies. While Customer Experience (CX) is not … Continue reading

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