CX LabNotes Blog ( December 2018 )

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Key Learnings from Cyber Monday 2018

December 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. sales jumping 19.7% over 2017 to $7.9 billion according to Adobe, results could have been even higher if online retailers addressed key issues that are creating poor customer … Continue reading

A new era for digital Voice of the Customer

December 17, 2018

The market we made 1999 was a seminal year for the web. Y2K established the need for more agile approaches to coding. Myspace was introduced on the internet signaling a new era of social media. IE v5 launched as a … Continue reading

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