CX LabNotes Blog ( January 2018 )

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Omnichannel experiences are critical but must drive tangible business benefits to be successful

January 16, 2018

“Omnichannel” has been a buzz word in CX circles for a while now. Which makes complete sense. Whereas before you were in control, your customers now want to engage with you on their terms whenever and however they want. And … Continue reading

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