CX LabNotes Blog ( December 2017 )

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What your CX program can learn from my five-year-old daughter

December 19, 2017

My strong-willed daughter just turned 5 and I have noticed a recent change in her vocabulary as her favorite word is shifting from “no” to “why”.  She still uses “no” a bit more than I would prefer but “why” is … Continue reading

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