CX LabNotes Blog ( July 2017 )

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How to build mid-management mindshare for your CX program

July 17, 2017

You’ve scored big with C-level buy-in and you’re starting to engage the frontlines. Here are three strategies for ensuring middle managers are CX advocates, too. Some frontline employees are CX naturals. They have an intrinsic understanding of what it means … Continue reading

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