CX LabNotes Blog ( May 2017 )

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Raiders of the Lost Omnichannel Experience

May 30, 2017

<Warning:  This blog contains spoilers for a 36-year-old movie>. My parents purchased their first VCR in 1984, and one of the first movies they bought on VHS was Raiders of the Lost Ark. I must have watched Indiana Jones do … Continue reading

Two reasons to analyze what customers say – not just what they do

May 4, 2017

In my last post, I said listening to customers and capturing feedback across all channels is a crucial step to delivering great customer experiences in today’s omnichannel world. I’ve noticed a growing school of thought in the digital world that … Continue reading

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