CX LabNotes Blog ( March 2017 )

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As a fast-growth disruptor, CX can make and then break you. Here’s how connected VoC listening can maintain your success.

March 16, 2017

Today’s business world is a strange and fascinating place, filled with companies hellbent on disrupting long standing industries.  They’re founded by people who looked at a ubiquitous aspect of modern life and came up with an idea to make it … Continue reading

Is your omnichannel strategy customer-centric or self-centric?

March 9, 2017

Omnichannel is an area where many organizations have been investing time and money over the last few years. By enabling seamless communication across online and offline channels, omnichannel strategies should equally benefit both companies and their customers. However, a common … Continue reading

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