CX LabNotes Blog ( November 2016 )

Our blog features the latest views from across our business. Subscribe to have each post sent directly to your inbox.​

7 crucial CX lessons from the Cyber 5 weekend

November 30, 2016

The Thanksgiving Holiday period is the busiest shopping weekend in the year, with retailers falling over themselves to grab their share of ecommerce and in-store dollars. In amongst all the madness, there were some valuable lessons. Here are a few … Continue reading

Verint Extends Voice of the Customer Suite to Digital Engagement with Acquisition of OpinionLab

November 21, 2016

Now, if a customer can say it, write it or click it, Verint and OpinionLab VoC solutions can collect, analyze and enable organizations to take action on it. Verint and OpinionLab are now one! With more customers than ever taking … Continue reading

Eight critical omnichannel stats to inform your CX strategies

November 9, 2016

Omnichannel fulfillment strategies, such as “Buy online, pick up in store” (BOPUS for short) or click-and-collect, can provide a win-win for both you and your customers. You will be able to take full advantage of cross-selling, promotions, and existing inventories … Continue reading

3 key takeaways from Forrester CXSF 2016 for CX professionals

November 1, 2016

I was fortunate to attend the recent Forrester CXSF show in San Francisco.  As I spoke with customers and analysts, and listened to the keynote presentations, I found emerging commonality across three main themes: 1) Mobile is a mainstay Mobile … Continue reading

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