CX LabNotes Blog ( August 2016 )

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Four key themes from eTail East 2016

August 23, 2016

I attended eTail East last week in Boston. As one of the main events in the online retail arena, it’s a great barometer of the key issues facing companies operating in this highly competitive space each year. Here were some of … Continue reading

Four reasons to integrate VoC with session replay

August 12, 2016

In today’s web space, you have an arsenal of applications at your disposal to help you measure, diagnose and improve customer experience. And, almost all clients I work with don’t shy away from using the “next great thing” to hit … Continue reading

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