CX LabNotes Blog ( June 2016 )

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OpinionLab supporting Midwestern tech scene growth

June 30, 2016

At Opinionlab, we are proud to employ some of the best technology professionals in the Midwest. Attracting this sort of talent involves supporting the communities that form around the most exciting technologies — technologies that allow us to provide the … Continue reading

The three key learnings from CXFS 2016

June 24, 2016

I recently returned from the CXFS conference in New Orleans. It was a really interesting event with some great content from some of the brightest customer experience experts at the biggest brands in the financial services industry. There were three main … Continue reading

Customer mobile expectations drive CX scores downwards

June 17, 2016

The results published in our latest Customer Opinion Index (COI) Report say a lot about exactly what is going on in CX at the moment:  namely the impact of mobile and how this is affecting customer expectations. For those of … Continue reading

To redesign or optimize your website? That is the question…

June 2, 2016

We’ve talked a lot on the CX LabNotes blog recently about how to improve your website to ensure it helps you achieve your goals, specifically why complete redesigns often fail and the value of factoring what your customers think into any decision. It … Continue reading

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