CX LabNotes Blog ( March 2016 )

Our blog features the latest views from across our business. Subscribe to have each post sent directly to your inbox.​

Five reasons why you should implement a customer-centric web strategy

March 30, 2016

In a previous blog, we talked about some of the biggest reasons why website redesigns fail. At the crux of the main issues identified was a failure to listen effectively to customers at each stage of the process. Here are five … Continue reading

Winter Release: The value of organizational context

March 17, 2016

In my previous blog, I discussed the migration across the VoC industry in its approach to our approach of collecting insight from today’s empowered consumer – a shift away from panels and surveys towards customer-initiated comment cards, which support your … Continue reading

CX leaders: Don’t let empowered consumers pass you by

March 8, 2016

Empowering your consumers is the key to improved customer experience. If you look at the truly successful companies, the ones that emerge are the ones that concentrate on enabling their customers to engage with them – so that they can … Continue reading

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