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View the latest OpinionLab infographics exploring the most cutting edge customer experience and Voice of Customer trends.

Survey fatigue

Opt-in VoC listening is rapidly gaining ground among today’s global leaders because it delivers more actionable customer insights than traditional surveys, without any risk of jeopardizing the customer experience.      

In-store tracking rejected by shoppers

Based on the results of our survey of over 1,000 consumers, shoppers do not like the idea of in-store tracking. Find out why and how they can be encouraged to change their mind by downloading our infographic.

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