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See the latest announcements from across OpinionLab and read our latest media coverage.

OpinionLab Customer Opinion Index (COI): overall customer experience performance trends downwards as Holiday 2014 approaches

Bright spots are retail, airlines & travel industries, which have all improved customer experience heading into critical holiday season Chicago, IL — November 19, 2014 — OpinionLab today released its new Customer Opinion Index (COI): November 2014, a key measure … Continue reading

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