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See the latest announcements from across OpinionLab and read our latest media coverage.

OpinionLab releases Customer Opinion Index (COI): September 2014

Based on the voices of millions of consumers across the globe, new COI report analyzes the multi-channel customer experience across eight major industries. Chicago, IL — September 12, 2014 — OpinionLab today released its updated CUSTOMER OPINION INDEX (COI): SEPTEMBER … Continue reading

Are we in an era of eroding customer service?

Forbes Josaine Feigon I can’t help it—I still like to roll down my window when I’m driving and ask someone for directions. I also like to ask the server to recommend something when I’m ordering in a new restaurant. And … Continue reading

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