CX LabNotes Blog ( August 2014 )

Our blog features the latest views from across our business. Subscribe to have each post sent directly to your inbox.​

So long surveys [infographic]

August 28, 2014

Survey says: there’s a paradigm shift underway when it comes to capturing the voice of the customer. Since Richard Dawson revealed his first set of survey results on Family Feud, a major shift in public receptiveness to surveys has occurred. … Continue reading

It’s more than just patent 8,775,237

August 5, 2014

OpinionLab has always been a company heavily invested in innovation. It’s been in our DNA since the moment of inception (officially our story began around a dining room table), and that deep commitment to innovation has applied to more than … Continue reading

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