CX LabNotes Blog ( June 2014 )

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Forrester’s Forum for Customer Experience Professionals East

June 24, 2014

Welcome to a new, more competitive era for CX. From now on, it’s not enough to think you know your customers–you have to really know what they care about most. After all, it’s that what customer experience is all about? We … Continue reading

Latest COI Report for eight key industries is announced

June 5, 2014

OpinionLab is excited to announce the release of its latest Customer Opinion Index (COI) Report. For those who are new to this blog, OpinionLab’s quarterly COI Report peers through the lens of real-time customer feedback to break down customer experience … Continue reading

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