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See the latest announcements from across OpinionLab and read our latest media coverage.

Omnichannel crystal ball: what’s ahead in 2014?

MultiChannel Merchant What will retail look like in 2014?  While shopper robots won’t appear in every store next year, we’re clearly headed toward a new era in retail automation, one that’s sure to completely transform the customer experience. Just as … Continue reading

Online and mobile generate record revenue during thanksgiving weekend

Retail TouchPoints Results from Thanksgiving weekend confirm that e-Commerce and mobile accounted for more sales than any previous year, and industry experts predict that more consumers will turn to the web to shop through New Year’s Day.

2014′s online marketing megatrends

Business 2 Community At the start of 2013, I wrote about the trends that would dominate website conversion optimization discourse and practice for the year. The overarching theme then was context, with digital marketers struggling to create relevance across channels … Continue reading

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