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News & Media

See the latest announcements from across OpinionLab and read our latest media coverage.

Why many web-only retailers should be worried

Internet Retailer At first blush, there’s never been a better time to be a pure-play e-retailer. Online commerce continues to grow, with eMarketer projecting that e-commerce spending in the United States will increase about 15.1% year-over-year in November and December, … Continue reading

Omnichannel retailers barrel over pure-play etailers

Website Magazine Heading into Thanksgiving Day week, retailers are racing to meet the challenges of changing consumer expectations. And nobody is doing it better than Crate&Barrel – at least out of OpinionLab’s clients, which includes half of the Fortune 50 … Continue reading

Omnichannel advantage helps retailers gain on etailers

Multichannel Merchant A year ago, it seemed inevitable Amazon would take over the world. Industry watchers predicted retailers like Best Buy and Target, with their overhead of physical stores, would soon lose the ecommerce battle. After all, consumers increasingly visit … Continue reading

Training seasonal employees for holiday success

1to1 media It’s the most wonderful time of the year. Or so goes the song. But with so much hype around the holidays and expectations being so high, retailers had better deliver on their promises of a great customer experience … Continue reading

OpinionLab joins IBM digital marketing network

Chicago, Illinois, November 13, 2013 — OpinionLab, the pioneer and global leader in omnichannel Voice of Customer (VoC) feedback, today announced a major integration with IBM Digital Data Exchange (part of IBM Digital Analytics) that pairs real-time customer feedback with … Continue reading

OpinionLab Customer Opinion Index reveals that customer sentiment slips in buildup to holiday 2013

Pure play etailers take the biggest customer experience hit with 18% dip from mid-year high; omnichannel retailers post steady gains over the same period . Healthcare sites rank last among all industries with a customer experience score that is half … Continue reading

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