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See the latest announcements from across OpinionLab and read our latest media coverage.

Report: e-tailers beat omnichannel peers in customer satisfaction

Chain Store Age Chicago — Pure-play e-tailers are doing a better job in satisfying their customers overall than omnichannel retailers, but omnichannel retailers have an edge in select functional areas like checkout. According to results of the mid-year Customer Opinion … Continue reading

OpinionLab Customer Opinion Index reveals that financial services leads, healthcare lags In omnichannel customer experience

Quarterly report provides first and only benchmarks of brand health, performance across mobile, web and physical locations. Chicago, Illinois — July 25, 2013 — OpinionLab, the pioneer and global leader in Omnichannel Voice of Customer (VoC) feedback, today released the … Continue reading

Showroom for improvement: blending the virtual with reality

1to1 Media Though many retail brands believe showrooming to be a threat to the brick-and-mortar experience, those that look to blend the benefits of technology and in-store engagement will develop an environment that fosters customer satisfaction and increased sales.

3 Tips to Get Ready for In-Store Pickup

MultiChannel Merchant What’s emerging as the hottest trend in online retail today? The store. Large retailers rolling out new in-store pickup options to bridge the online and offline world – and in doing so, they’re generating big waves with both … Continue reading

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