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News & Media

See the latest announcements from across OpinionLab and read our latest media coverage.

Collecting the real-time voice of the customer

Insurance Networking News Managing customer expectations has never been easy, but with more new touch points, including online, mobile and call center, customers’ expectations for responsiveness have never been higher; nor have the stakes for getting it wrong. Mallika Madakasira, … Continue reading

What about after the mobile purchase?

Media Post Blog: MobileShopTalk Most of the focus around mobile commerce at retail revolves around everything that happens before the actual purchase. There’s smartphone and tablet research, use of geo-targeting as mobile shoppers are out and about and all kinds … Continue reading

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