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News & Media

See the latest announcements from across OpinionLab and read our latest media coverage.

Forging a seamless VoC enterprise

1to1 Media Companies must break down the silos built by today’s multichannel experience in order to extract actionable insight and establish a 360-degree view of the customer across the organization.

Financial firms cash in on VoC

1to1 Media Listening to customers and acting on these insights are essential for organizations. Recovering from negative perceptions and lack of trust, financial services entities are leveraging VOC to become more customer centric.

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