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News & Media

See the latest announcements from across OpinionLab and read our latest media coverage.

Flagstar Bank turns to OpinionLab for innovative Voice of Customer solution

Full-service financial institution gains precise, real-time insight into what customers want and need from their online banking experiences Chicago, IL – January 15, 2013 — OpinionLab, the pioneer and global leader in Voice of Customer (VoC) feedback innovation, today announced … Continue reading

Providing online customer experiences that beat the competition

1to1 Media As more customers use Websites to either research or purchase a product, organizations need to make sure they’re delivering great online customer experiences.

Euromoney Institutional Investor PLC taps OpinionLab to listen and learn from customers

International publishing, events and electronic information group chooses innovative voice of customer solution for the insights to drive their customer experience Chicago, IL, January 9, 2013 — OpinionLab, the pioneer and global leader in Voice of Customer (VoC) feedback innovation, … Continue reading

Shopper sentiment research finds retailers “behind the mobile curve”

Retail TouchPoints With the 2012 holiday season freshly behind us, retailers and suppliers are striving to collect detailed information on consumers’ cross-channel shopping strategies, high-level trends, and necessary improvements for 2013.

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