CX LabNotes Blog ( October 2012 )

Our blog features the latest views from across our business. Subscribe to have each post sent directly to your inbox.​

Are you using alerts and monitors?

October 30, 2012

Looking at piles of data can be exhausting. We’re not just talking about any old copious amount of data either. We’re talking about the streaming data you’re receiving from your robust Voice of Customer program. This amount can vary from … Continue reading

Web analytics, not just for marketing teams

October 22, 2012

Odds are, if you’re a web analyst, you’re up close and personal with data every day. You’re busy developing reporting tools to assist key stakeholders in increasing conversion, optimizing user paths and developing better content. You help marketers and businesses … Continue reading

Uncover the reasons behind your customers’ feedback

October 4, 2012

In a series of guest bloggers, this week we feature a piece from Jonny Steel, Director of Business Development at ClickTale, responsible for all partnerships, whether agencies or technology partners. With a background in e-commerce, he understands the desperate struggle … Continue reading

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