CX LabNotes Blog ( September 2012 )

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September 10, 2012

OpinionLab’s patented approach to feedback is like a block party: it stretches throughout your brand neighborhood and anyone can join in at any time. Refreshments are plentiful and there’s a hot cover band belting out “My Sharona” on the portable … Continue reading

The bottomless cup of feedback

September 4, 2012

Feedback, like any good communication, is a loop that never closes. If it were a diner, it’d be one of those 24 hour places packed with college kids, where the coffee is strong and comes in bottomless cups. You’ve got … Continue reading

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