OpinionLab is now part of Verint.

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Authentic, Relevant Digital Engagement

Harness customer feedback to build memorable digital experiences

Top Brands Differentiate on Digital Experience

Our clients are building authentic experiences at scale across the journey, for a big competitive advantage.

Digital Experience Solutions

Create differentiated experiences with gapless data collection and continuous action.

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Listen Deeply

Give customers opportunities to provide real-time, opt-in feedback that triggers cases and helps internal teams collaborate to close the loop.

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Understand Behavior

Visualize and track customer actions to isolate issues, improve resource allocation, and speed response times.

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Act on Insights

Use cause-and-effect findings to understand experience quality, prioritize changes, and coordinate actions with organization-wide goals.

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Case Studies

How our clients use feedback to compete on digital experience

Cigna Uses Actionable Feedback to Improve CX Image

Cigna Uses Actionable Feedback to Improve CX

Learn how Cigna leverages opt-in and event-driven customer feedback to identify issues, prioritize initiatives, and respond quickly to changing healthcare needs.

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Comerica Ties Digital Banking Improvements to Customer Satisfaction

Learn how one of the top 25 banks in the U.S. increased mobile banking satisfaction by 5 points using Verint’s predictive CX measurement model.

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BCBS California Uses Real-Time Input to Modernize Experiences

By tapping into real voices, BCBS California discovered new ways to engage customers, improve digital offerings, and become more efficient.  

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L’Oréal Paris Delivers a Beautiful Web Experience

Learn how L’Oréal improved their feedback collection to improve online satisfaction, time on site, and opt-in registrations. 

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Resources

A sampling of our research and insights on how digital experience shapes business.

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Banking CX Report

The Verint Experience Index reveals how top banks rank on satisfaction, and provides insight into short- and long-term strategies. 

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Utilities CX Report

CX rankings for top electric utilities providers and insight into strategies to improve the experience. 

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E-Gov Index

Digital experience rankings for the top 100 U.S. federal government websites during the COVID-19 pandemic.

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OpinionLab joined Verint, the Customer Engagement Company, in 2016 to create the market’s leading solution for digital experience management. Learn more at Verint.com.

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