Harness customer feedback to build memorable digital experiences
Our clients are building authentic experiences at scale across the journey, for a big competitive advantage.
Create differentiated experiences with gapless data collection and continuous action.
Give customers opportunities to provide real-time, opt-in feedback that triggers cases and helps internal teams collaborate to close the loop.LEARN MORE
Visualize and track customer actions to isolate issues, improve resource allocation, and speed response times.LEARN MORE
Use cause-and-effect findings to understand experience quality, prioritize changes, and coordinate actions with organization-wide goals.LEARN MORE
How our clients use feedback to compete on digital experience
Learn how Cigna leverages opt-in and event-driven customer feedback to identify issues, prioritize initiatives, and respond quickly to changing healthcare needs.LEARN MORE
Learn how one of the top 25 banks in the U.S. increased mobile banking satisfaction by 5 points using Verint’s predictive CX measurement model.LEARN MORE
By tapping into real voices, BCBS California discovered new ways to engage customers, improve digital offerings, and become more efficient.LEARN MORE
Learn how L’Oréal improved their feedback collection to improve online satisfaction, time on site, and opt-in registrations.LEARN MORE
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A sampling of our research and insights on how digital experience shapes business.
The Verint Experience Index reveals how top banks rank on satisfaction, and provides insight into short- and long-term strategies.LEARN MORE
CX rankings for top electric utilities providers and insight into strategies to improve the experience.LEARN MORE
Digital experience rankings for the top 100 U.S. federal government websites during the COVID-19 pandemic.LEARN MORE
OpinionLab joined Verint, the Customer Engagement Company, in 2016 to create the market’s leading solution for digital experience management. Learn more at Verint.com.