• Dell
  • Gap
  • Samsung
  • Vanguard
  • BBVA
  • Chubb
  • Bed Bath Beyond
  • Mastercard
  • Outback
  • Wendys

Voice of Customer solutions that drive results

OpinionLab empowers you to leverage the Voice of your Customer (VoC) to make smarter and faster business decisions.

How? By enabling you to give your customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time and targeted action. The result: improvements to the consistency and quality of your CX that deliver measurable business impact.

Improve CX
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What we do

OpinionLab has been a market leader in the CX space for over a decade, trusted by hundreds of the world’s leading companies to turn Voice of Customer into competitive advantage.

Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know.

A digital pioneer, OpinionLab now applies innovation and deep market understanding to help you securely and effectively engage with your customers throughout their cross-channel customer journey.

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Our customers

Who We Serve

From top retailers and financial services providers to major travel and hospitality companies, OpinionLab is a trusted enterprise partner to hundreds of the world’s leading brands. The common denominator is a passion for listening to, and taking action on, customer feedback to improve CX and deliver business results.

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shutterfly
Dolby
Barclaycard
Symantic
NAPA
United Concordia
Citizen
 
What’s new

Latest from OpinionLab

Verint acquires Foresee extending our VoC leadership

We're excited to now be working with ForeSee in what is a huge step forward for us.

View more

CustomerThink Research: CX at a Crossroads

Download this survey of CX leaders exclusively available to OpinionLab to understand how to win in today's challenging CX …

View more

Verint ForeSee Digital Experience Index and NPS Rankings - Q4 2018

Based on input from 12,500 consumers, the report ranks leading consumer sites to reveal who’s winning and why.

View more

Strategy Guide: How to drive tangible results with Customer Journey Mapping

Six steps to improved customer experience and better business outcomes.

View more

Verint acquires Foresee extending our VoC leadership

We're excited to now be working with ForeSee in what is a huge step forward for us.

View more

CustomerThink Research: CX at a Crossroads

Download this survey of CX leaders exclusively available to OpinionLab to understand how to win in today's challenging CX …

View more

Verint ForeSee Digital Experience Index and NPS Rankings - Q4 2018

Based on input from 12,500 consumers, the report ranks leading consumer sites to reveal who’s winning and why.

View more

Strategy Guide: How to drive tangible results with Customer Journey Mapping

Six steps to improved customer experience and better business outcomes.

View more

Let's get started

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