OpinionLab is now part of Verint.
Authentic, Relevant Digital Engagement
Harness customer feedback to build memorable digital experiences
Top Brands Differentiate on Digital Experience
Our clients are building authentic experiences at scale across the journey, for a big competitive advantage.
Digital Experience Solutions
Create differentiated experiences with gapless data collection and continuous action.
Listen Deeply
Give customers opportunities to provide real-time, opt-in feedback that triggers cases and helps internal teams collaborate to close the loop.
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Understand Behavior
Visualize and track customer actions to isolate issues, improve resource allocation, and speed response times.
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Act on Insights
Use cause-and-effect findings to understand experience quality, prioritize changes, and coordinate actions with organization-wide goals.
LEARN MORECase Studies
How our clients use feedback to compete on digital experience
Comerica Ties Digital Banking Improvements to Customer Satisfaction
Learn how one of the top 25 banks in the U.S. increased mobile banking satisfaction by 5 points using Verint’s predictive CX measurement model.
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BCBS California Uses Real-Time Input to Modernize Experiences
By tapping into real voices, BCBS California discovered new ways to engage customers, improve digital offerings, and become more efficient.
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L’Oréal Paris Delivers a Beautiful Web Experience
Learn how L’Oréal improved their feedback collection to improve online satisfaction, time on site, and opt-in registrations.
LEARN MOREResources
A sampling of our research and insights on how digital experience shapes business.
Banking CX Report
The Verint Experience Index reveals how top banks rank on satisfaction, and provides insight into short- and long-term strategies.
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Retail CX Report
See how 25 brands rank on CSAT/NPS, why Costco tops Amazon, and get CX best practices on journeys, fulfillment, and turning 2020 challenges into 2021 opportunities.
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Utilities CX Report
CX rankings for top electric utilities providers and insight into strategies to improve the experience.
LEARN MOREOpinionLab joined Verint, the Customer Engagement Company, in 2016 to create the market’s leading solution for digital experience management. Learn more at Verint.com.
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