OpinionLab is now part of Verint.

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Authentic, Relevant Digital Engagement

Harness customer feedback to build memorable digital experiences

Top Brands Differentiate on Digital Experience

Our clients are building authentic experiences at scale across the journey, for a big competitive advantage.

Digital Experience Solutions

Create differentiated experiences with gapless data collection and continuous action.

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Listen Deeply

Give customers opportunities to provide real-time, opt-in feedback that triggers cases and helps internal teams collaborate to close the loop.

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Understand Behavior

Visualize and track customer actions to isolate issues, improve resource allocation, and speed response times.

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Act on Insights

Use cause-and-effect findings to understand experience quality, prioritize changes, and coordinate actions with organization-wide goals.

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Case Studies

How our clients use feedback to compete on digital experience

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Comerica Ties Digital Banking Improvements to Customer Satisfaction

Learn how one of the top 25 banks in the U.S. increased mobile banking satisfaction by 5 points using Verint’s predictive CX measurement model.

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BCBS California Uses Real-Time Input to Modernize Experiences

By tapping into real voices, BCBS California discovered new ways to engage customers, improve digital offerings, and become more efficient.

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L’Oréal Paris Delivers a Beautiful Web Experience

Learn how L’Oréal improved their feedback collection to improve online satisfaction, time on site, and opt-in registrations.

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Resources

A sampling of our research and insights on how digital experience shapes business.

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Banking CX Report

The Verint Experience Index reveals how top banks rank on satisfaction, and provides insight into short- and long-term strategies.

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Retail CX Report

See how 25 brands rank on CSAT/NPS, why Costco tops Amazon, and get CX best practices on journeys, fulfillment, and turning 2020 challenges into 2021 opportunities.

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Utilities CX Report

CX rankings for top electric utilities providers and insight into strategies to improve the experience.

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OpinionLab joined Verint, the Customer Engagement Company, in 2016 to create the market’s leading solution for digital experience management. Learn more at Verint.com.

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