testimonials

OnlineOpinion has collected and analyzed user feedback data for thousands of subscribers around the world. From this data, our subscribers are able to:

Here is what a few of our subscribers have said about the OnlineOpinion system…

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"Properly responding to customer opinions about our website helps increase satisfaction and loyalty. We looked to the OnlineOpinion system as a way to quickly and efficiently manage website feedback without replacing or overburdening our existing Customer Service process."

— Armstrong's E-Business Manager more >

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"The OnlineOpinion system makes analyzing ratings and comments simple. Whenever we need them, we're able to run reports that identify the Web pages that our users say need improvement. And every month, we receive a report that tracks our user satisfaction compared to the previous month. It's really that easy."

— Britannica.com Inc.'s Marketing Manager more >

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"The feedback we've received from the OnlineOpinion system is incredibly constructive. Within a very short time period, we were able to identify areas of strengths and weaknesses on our website and adjust accordingly."

— MyPoints' Vice President of Strategic Business Analysis more >

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"We can see in real time the effect a new campaign or program is having based on user feedback and ratings."

— Network for Good's Customer Satisfaction Manager more >

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"With just a few clicks, and a relatively easy installation process, we began collecting enough page-specific ratings and constructive comments to identify and diagnose issues our users were encountering on our website."

— Novell's Senior Manager of Web Results team more >

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"[OpinionLab's] 24/7 Metric report helped us identify and diagnose the issue so we could make the appropriate change. We then used the system to test the user reaction to the change - all in real-time."

— TUI's Head of New Media more >

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"In the end, our users are pleased with all the changes we have made to our website because they know we are launching new functionality based on their opinions."

— A leading telecom's Marketing Programs Manager more >

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"[The OnlineOpinion system] is an embedded means to taking advantage of that open channel. Finding out about a pissed-off customer is a hell of a lot cheaper than losing a pissed-off customer."

— Aberdeen Group's E-Commerce Analyst