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People in over 200 countries click or tap our familiar [+] symbol to make their voices heard, submitting more than 10 million comments in over 35 languages each month. Immediately actionable, real-time customer feedback allows you to optimize your customer experience strategy across all channels, while driving positive business outcomes.

Customers using [+] have consistently been able to:

  • increase online conversion
  • drive increased foot traffic to the store
  • boost customer satisfaction and loyalty
  • maximize customer lifetime value
  • reduce customer service costs
  • resolve customer complaints before they go viral

[+] delivers immediate business impact and helps unlock hidden revenue opportunities and precise real-time insight into:

We bring together over fourteen years of best practices and patented methodologies to deliver a holistic solution set that lets you concentrate on what you do best, serving your customer.

OpinionLab offers deep and powerful industry benchmarking, across leading industries and encompassing digital and physical touch points. OpinionLab’s proprietary Customer Opinion Index and Functional Mean Ratings are derived from OpinionLab’s patented web, mobile, and store-based feedback solutions, which to date have captured more than 1 billion pieces of real customer feedback for nearly half the Fortune 50 and hundreds of the world’s greatest brands.

feedback anytime, anywhere ™