As a pioneer and leader in Voice of Customer (VoC) feedback analytics, OpinionLab has long fostered a team of leading VoC innovators and experts. Today, this group of seasoned research and measurement professionals helps many of the world’s leading brands better acquire, engage and retain customers by bringing meaning to feedback data. Our team of market research and analysis professionals lead the industry in:
In this age of ubiquitous access, the key to an effective Voice of Customer program lies in engaging and understanding consumers across every channel—whether traditional web, mobile, store, or product—and taking intelligent action on the data you collect.
Hundreds of leading global brands rely on the experience of OpinionLab’s professional services team to design, implement, and act on Enterprise Voice of Customer at every brand touch point.