Videos & Webinars

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Webinar: Map your path to action with Voice of Customer

Customer journey mapping is an increasingly popular strategy as businesses seek to better understand cross-channel customer behavior. Watch this webinar - featuring CX expert Bruce Temkin - to find out how you can extract maximum value from your customer journey mapping strategies. Continue reading

How to use VoC to create a customer-centered culture

President/CTO Mark Treschl walks you through how OpinionLab helps you communicate across your departments and creates more customer-centric cultures.

American Eagle Outfitters: Improving digital customer experience

Our exclusive webinar takes you deep into American Eagle’s customer experience playbook to show how the leading clothing and accessories retailer leverages real-time, continuous listening to improve the digital customer experience.

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