Seven best practices to deliver a superior omnichannel experience
Despite popular belief to the contrary, physical stores are still as important as ever. Recent research highlights how nearly 40% of consumers make purchases inside a physical store once a week compared to just 27% who do the same online.
Similarly – 65% of customers prefer to purchase products from websites of brick-and-mortar retailers rather than exclusively online stores.
So how do you ensure your store operations become integral to a superior overall omnichannel experience? Download this Strategy Guide find out seven best practices for harnessing your VoC to improve store performance.
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.